Your crystal arrived — what to check

Once it's delivered, you have 3 days to open it and make sure everything's right.


Your crystal's here! Take a few minutes to look it over — you have 3 days after delivery to make sure everything's right.

What to check:

  • It's the crystal you ordered.
  • It matches the listing — size, color, and condition.
  • It arrived safely, with no damage from shipping.

Why 3 days? We build in this window on purpose, so you're never rushed. Open the box, enjoy your crystal, and make sure you're happy before everything's final.

All good? Wonderful — there's nothing else to do. Something not right? See "If something's wrong with your order" — we're here to help.

Still need help?

If this didn’t answer your question, our team is here for you.

Contact us

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